Frequently Asked Questions
Getting started is simple. You can contact us via phone, text, email, or our online form. Our team will guide you through the process and help you begin your support journey with ease.
No, you don’t need a referral. You can contact us directly at any time. We also welcome referrals from support coordinators, family members, or healthcare providers.
Yes, absolutely. We can help you understand your NDIS plan and guide you on how to use your funding effectively to access the right support services.
NDIS funding is allocated across different support categories in your plan. Depending on how your plan is managed, we can either claim directly, invoice your plan manager, or guide you through self-managed payments.
Yes, we do our best to match you with a support worker who aligns with your needs, preferences, and personality—because building a strong, comfortable relationship is important.
Yes, you can change or cancel bookings with notice. If your support worker is unavailable, we will arrange a suitable replacement and keep you informed.
