Privacy Policy

Effective Date: 6 April 2026

1. Introduction

Chesta Care is committed to protecting your privacy and handling your personal information in a safe, secure, and responsible manner.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and relevant Australian Privacy Principles.

2. What Information We Collect

We may collect personal information that is necessary to provide our services, including:

• Full name
• Contact details (phone number, email address, home address)
• NDIS information and plan details
• Health and support requirements
• Emergency contact details
• Any other information relevant to your care and support

3. How We Collect Your Information

We collect information in a number of ways, including:

• When you contact us via phone, email, or website
• When you complete forms or service agreements
• During consultations or onboarding
• Through support coordinators, family members, or referrals (with consent)

4. How We Use Your Information

Your information is used to:

• Provide personalised support services
• Communicate with you about your care
• Manage bookings and appointments
• Comply with legal and NDIS requirements
• Improve our services and client experience

5. Disclosure of Information

We may share your information with:

• NDIS and government agencies (where required)
• Support coordinators and plan managers
• Healthcare professionals involved in your care
• Our staff and contractors (only where necessary)

We will never sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

This includes secure systems, restricted access, and staff confidentiality obligations.

7. Access and Correction

You have the right to:

• Request access to your personal information
• Request corrections if your information is inaccurate or incomplete

To do so, please contact us using the details below.

8. Cookies and Website Data

Our website may use cookies or similar technologies to improve user experience and track website performance.

You can choose to disable cookies through your browser settings.

9. Complaints

If you have concerns about how your personal information is handled, please contact us.

We will take your complaint seriously and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Chesta Care
📞 0429 086 856
📧 info@chestacare.com.au
📍 Unit 2, 12 Carey Street, Bunbury WA 6230
🌐 https://chestacare.com.au/contact/

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.